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Autopilot – Computer Set Up

Transport Support — Self-service setup guide for computer replacements & refreshes

Overview

If you received a replacement computer (refresh) or a temporary loaner while your device is repaired, follow these guidelines to complete the Autopilot setup and ensure applications & drives are restored correctly. Recommended: use a wired network connection (Ethernet) during setup — large updates and app installations transfer faster and more reliably over a cable than Wi-Fi.

Sign-In Prompt

If the system prompts you to sign in, enter your Cemex credentials (email & password). If the password isn't immediately accepted, wait a few minutes to allow network configuration to complete, then retry sign-in.

Stage 1 | Computer Set Up

  1. Power on the computer.
  2. Confirm your region: United States.
  3. Connect to the network via network cable (recommended) or Wi-Fi.
  4. Confirm US keyboard layout.
  5. Type in your Cemex credentials (email and password).
  6. Wait for the PC to finish the setup (may take up to 20 minutes).
Windows Start - locate Software Center Use the Start button to search for Software Center (it may take a few minutes to appear).
Welcome screen - Autopilot setup (full size)

Important: If Software Center does not appear right away, wait a few minutes and try again — Autopilot may still be applying policies.

Cemex ID and password entry

Stage 3 | Application Set up

When Software Center appears, search and install the required applications. If it still doesn't show up, continue to wait and try again.

Cisco AnyConnect
Cisco AnyConnect
SAPGUI
SAPGUI 7.70 Patch8
Outlook
Outlook
Teams
Teams
OneDrive
OneDrive

Recommended installs (if required):
VPN: Cisco AnyConnect — use server vpn.cemex.com on first connect.
SAPGUI 7.70 Patch8: for SAP (SAP secure login client may be needed).
Optional: Google Chrome, Adobe Acrobat, Mozilla Firefox, etc.

Stage 4 | Drivers

In Software Center, install For HP Computers ONLY - Update HP BIOS & Drivers. Follow instructions and restart if prompted. Ensure AC power is connected.

For new Dell Latitude models, apply LoadMaster fix found in Software Center or consult article KB0018709 (Cemex ServiceNow).

DELL Computers

Stage 5 | Microsoft setup

  1. Open Outlook and sign in with your Cemex email.
  2. Open Teams; accept updates if prompted.
  3. Open OneDrive and sign in.
OOBE Autopilot (English) Corporate Applications (English) Drivers & BIOS (English)
Shared folder icon
Shared drives & remapping

Check if shared drives transferred automatically. If not, get the full network path from your old computer and contact support for remapping assistance. If you no longer have access, ask a coworker.

Warning icon
Important: For BIOS updates and driver installs, ensure the PC is connected to AC power. Interrupting a BIOS update may render the device inoperable.

If you prefer assistance, contact Help Desk 24/7 at 844-432-3639. This guide is intended for users who want to perform the setup themselves — if it becomes overwhelming, call for support.

Document created by Transport Support. Last reviewed: September 26, 2025.

 
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